Process mapping is a systematic, step-by-step approach that uses flowcharts and other visual tools to clearly describe how a process works and who is involved at each stage. The goal is to ensure that no steps are overlooked while also identifying areas of uncertainty that may require further discussion or clarification.

A key strength of process mapping is its collaborative nature. It draws on the experiences and expertise of everyone involved in the process, using teamwork to accurately outline each step from start to finish. This shared approach improves understanding, alignment, and accountability across the group.

As part of effective project planning, process mapping helps teams collectively identify strengths, gaps, challenges, and opportunities for improvement. By pinpointing where these factors occur within the process, teams can make informed decisions, streamline workflows, and improve overall performance.

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