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Battered Women’s Justice Project

Considerations for Technology Solutions Providers

This document is for courts and process servers considering Electronic Service (eService) for civil protection orders (CPOs). It outlines the key considerations for selecting, designing, and evaluating an eService platform for CPOs. These include user experience, reliability of service, platform stability, authentication and security controls, integration capabilities, information security requirements, cultural and operational barriers, and the essential role of law enforcement in certain service scenarios.